Design thinking in post-pandemic times: Methodologies to Understand Trustworthiness

Abstract

This chapter presents a case for updating design thinking (DT) methodologies to respond to the conditions of the pandemic. DT is a process for developing innovation that gained prominence in the 1990s and has potential to provide useful insights because it entails collaboration between stakeholders and empathy for those who will use the end solution. Prior to the pandemic, virtual collaboration between DT practitioners was relatively uncommon. However, since the outbreak, many businesses have shifted to working remotely, including DT practitioners. The pandemic has also amplified the issue of trust in society and methodologies are required to understand what individuals and communities need to be able to trust. This chapter describes how DT can be adapted to bring a consideration of trust into the foreground of DT methodologies.

Publication
In Researching the ‘New Normal’ Social World (pp. 106-120). London: Routledge